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Please follow following steps to resolved the issue :
Modify assignment rules and new condition AND “Case: Case Taken EQUALS False”. For example:
Create new assignment rule “Case: Case Taken EQUALS True” and check “Do Not Reassign Owner” checkbox to prevent re –assignment . For example:
Please follow following steps to resolve the issue :
it's a Free app however only allow users to setup advance assignment rules for 200 days . After the license expired all the setup rules will continue work as it's however not allow to Add or Edit Rules . We are offing Free email support to all our free users with SLA of 10 days .
App does not have limit in number of queues,You can assign advance rules to any number of queues which salesforce allows to create.
Yes,App use user session to identify the login status.
App will assign records to the queue and reps need to manually accept those records .
Current version does not support this option however you can request for custom add-on which will cost based on requirement.
Yes, you can send your request to email@example.com our support reps will assist you .